Help

Frequently Asked Questions

• How do I know if my order went through?

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You'll see the tickets on the confirmation page and can print them right away
  2. In your confirmation email, there is a link to the "Print Tickets"
  3. You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".

• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?

Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.

• My credit card show a charge but I never received my tickets?

Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.

Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.

• Why does my credit card show more than one charge for a single purchase? Am I double-charged?

1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.

• Do I need to print my e-tickets, or can I just show on my phone?

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

• Can I change my ticket delivery method?

Contact us right away, and we may be able to change your delivery method.

• Can I change my seat or performance if I got the wrong tickets?

If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.

If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

Otherwise, you can contact us. We may be able to exchange the tickets for you.

• What if I didn't receive a confirmation email or invoice?

First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.

To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.

• How do I sign in if I forgot my password?

If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.

• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?

You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

• I purchased Refund Protection. How can I file a claim?

Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.

Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.

All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see a list of available events. Click on the "button" for your desired event.
  3. You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is 'Assigned Seat', you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats in your shopping cart before making the purchase.
  4. Now that you have tickets in your shopping cart, press the "Proceed to Checkout" button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
  5. On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
  6. Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

How do I receive my tickets?

Each event may offer one or more delivery methods that you can choose on the checkout page.

  • E-tickets (print or show on the phone): You will receive tickets right after the purchase and can either print them or show them on the phone to get admitted. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Please note that some events may require you to print the tickets. Read the delivery method description to see if printing is required.
  • Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
  • Mail/Post: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

How To Return Your Tickets:

We understand that your plans may change and you may need to return your tickets.  Hence, we are offering a return policy whenever possible.

 

Our return policy may vary from event to event, so please read the return policy on the event information page carefully. 

 

If allowed by the event's return policy, you can return your tickets up to a certain amount of time before the event for refund to your credit card or for store credit that can be used toward future purchases.  Certain charges may apply in each case.

 

Notes:
  • No refund unless indicated by the event's return policy.
  • There will be no refunds issued for no-shows.
  • Service charges are not refundable.
  • If you used “CHESS” credit for your purchase, you can only return your purchase for “CHESS” credit.  (In this case, the option to return payment to your credit card will not be available.)

 

To return a ticket:

  1. In the User Menu, navigate to Tickets > Return Tickets.
  2. Select the proper invoice and hit Refresh.
  3. For each ticket that you want to return, click on “Add to Return List”.
  4. Select the refund type ("CHESS Credit" or "Refund to Credit Card").
  5. Press the Return button.

Join Our Mailing List

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

  • If you have not signed up yet, you can register for email notifications during sign up. Click on the "Sign In" menu and sign up.
  • If you have already signed up, login using your email address and password and go to the "My Account" page from the menu, to set your mailing list preference.

Privacy & Cookie Policy

PRIVACY POLICY

 

We at Christian Home Education Support System (CHESS) have great respect for your privacy and intend to protect your personal information.  We honor our users' privacy and highly protect the information that our users provide for the purpose of using our services.  The Privacy Policy followed by our site applies to all users of tickets.homeschoolinglife.org and any and all information provided to us.  By using our website, you accept our terms and practices as described in the following lines.  This policy does not apply to third-party websites, products, or services even if they link to our services, and you should consider the privacy practices of those third-parties carefully.  If you disagree with the practices described in this policy, you should (a) take the necessary steps to remove cookies from your computer after leaving our website, and (b) discontinue your use of our services.  If you need further assistance or have any question in this regard, please contact us at privacy@tickets.homeschoolinglife.org.

 

 

 

INFORMATION WE MAY COLLECT

 

When you or other users of our sites and services provide information to us, we may collect personal information including your name and email address and may also combine it with the information that was received from different sources.  If such information is provided to us while you are using our site, in some other form or manner, or from our business partners and/or other third parties, we may collect certain personal information.

 

The Personal Data that we may collect includes but is not limited to:

  • Contact details such as name, postal address, telephone number, and email address

  • Financial data such as credit or debit card number and bank account information

  • Other Personal Data such as date of birth, SSN, or EIN

  • Transaction data such as purchases, purchase amount, date of purchase, and payment method

  • Cookie and tracking technology data such as time spent on the services, page(s) visited, language preferences, and other anonymous traffic data

  • Business data such as a company’s legal structure, product and service offerings, jurisdiction, and company records




DATA COLLECTION METHODS

 

– CHESS server logs automatically collect certain information such as your IP address, the date and time of your visit, and the type and language of your browser and your device in order to help us to track movements of you and other users of our site for the purpose of understanding their needs.

– In order to facilitate your access to our website and to personalize your online usage of our site, we may assign your computer a few cookies.

– In order to improve and customize our services and promotional methods, we may use standard ordinary internet tools which could collect information and track your use of our website.

 

 

 

HOW WE USE DATA

  1. Personal Data.  We and our service providers use Personal Data to: (i) provide the Services; (ii) detect and prevent fraud; (iii) mitigate financial loss or other harm to Users, Customers, and CHESS; and (iv) promote, analyze, and improve our products, systems, and tools.  Examples of how we may use Personal Data include:

    • To provide you and other users with the requested product(s) and/or service(s);

    • To facilitate the use of our products and services;

    • To process your orders and manage your account;

    • To prevent illegal transactions on our website and identify fraudulent usage and/or users of our products and services;

    • To better understand your priorities and customize promotional contents and advertisements accordingly;

    • To research and evaluate the quality of our products and services in order to enhance those products and services;

    • To apply and enforce our terms and conditions of use;

    • To verify an identity for compliance purposes;

    • To evaluate an application to use our Services;

    • To conduct manual or systematic monitoring for fraud and other harmful activity;

    • To respond to inquiries, send service notices, and provide customer support;

    • To process a payment with a payment processor, communicate regarding a payment, and provide related customer service;

    • For audits, regulatory purposes, and compliance with industry standards;

    • To develop new products;

    • To send marketing communications;

    • To improve or modify our Services; and

    • To conduct aggregate analysis and develop business intelligence that enables us to operate, protect, make informed decisions about, and report on the performance of our business.

  2. Other Data.  We may use Other Data for a range of different purposes, provided that we comply with applicable law and our contractual commitments.  In some countries (e.g., European Economic Area countries), local legal regimes may require us to treat some or all of Other Data as “personal data” under applicable data protection laws.  Where this is the case, we will process Other Data only for the same purposes as Personal Data under this privacy policy.

 

 

 

CHILDREN’S ONLINE PRIVACY ACT

 

– CHESS observes the Children’s Online Privacy Act (COPA) and does not intentionally or knowingly collect information from children under the age of 13 years. 

– Should such information ever be collected by CHESS, it will be in compliance with COPA.

 

 

 

ADVERTISEMENTS

 

– Other networks or companies may be allowed to advertise on CHESS websites. However, CHESS will not provide any personal information to these advertisers or companies.

– It is important to note that if you decide to use or interact with any third party advertiser(s) on our websites, you must be cautious and aware that these advertisers may use their own tracking tools and methods to collect information, including information about you and the computer you used to view or interact with them. 

– Please exercise your utmost caution when using our website to communicate with other third parties, especially when you provide information about yourself or another person.  In doing so, please bear in mind that CHESS does not have the ability to control who may read your postings or what they may do with the information you provide.  We reiterate the necessity to use care and caution in posting your personal information.

 

 

 

SHARING

 

CHESS does not sell or rent Personal Data to marketers or unaffiliated third parties.  We share your Personal Data with trusted third parties, including:

  1. To CHESS Affiliates.  We share Data with entities worldwide that we control, are controlled by us, or are under our common control, to provide our Services. CHESS is the party responsible for overall management and use of the Data by these affiliated parties;

  2. To CHESS Service Providers.  We share Data with service providers who help us provide the Services. Service providers help us with things like payment processing, website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing;

  3. To Our Users.  We share Data with Users (such as event organizers, merchants, and application providers) as necessary to process payments or provide the Services;

  4. To Authorized Third Parties.  We share data with parties directly authorized by a User to receive Data, such as when a User authorizes a third party application provider to access the User’s CHESS account.  The use of Data by an authorized third party is subject to the third party’s privacy policy;

  5. To Third Parties.  We will share Data with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets,0 or stock (including in connection with any bankruptcy or similar proceedings); and

  6. Safety, Legal Purposes, and Law Enforcement.  We use and disclose Data as we believe necessary: (i) under applicable law or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety, or property, and/or that of our affiliates, You, or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence;

  7. Organizers and producers of the events who are involved in the production or sponsoring of the events, including but not limited to the venues, promoters, talents, performers, and their representatives/agents;

  8. Credit card companies and their partners for processing of payments as well as other providers of services to CHESS;

  9. Our business partners who may offer you their products and/or services; and

  10. Other legal agencies, in order to protect our users and prevent fraudulent transactions and misuse of our website.

 

Non-personal information may be combined and shared with advertisers and others.

 

 

 

YOUR RIGHTS

 

You have the right to decide: 

  • To decline receiving promotional messages, updates, and/or news from CHESS by sending us an email.

  • To refuse or delete cookies and change your settings, even though doing so may limit our website’s ability to provide certain features and functionality.

  • To refuse providing personal information, even though doing so may limit our website’s ability to provide certain features and functionality.

 

 

 

SECURITY

 

We use reasonable organizational, technical, and administrative measures to protect Personal Data within our organization.  Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (i.e., if you feel that the security of your account has been compromised), please contact us immediately.

 

 

 

UPDATES

 

CHESS may change or update its applicable Privacy Policy according to the potential changes in our practice or services.

 

 

 

CALIFORNIA

 

As a resident of California, you have the right to request information from us concerning the way we share certain types of  personal information with others for the purpose of mail advertising.  California law gives you the right to send us a request at a designated address to receive the following information:

  1. The types and categories of information we disclosed to third parties for their mail marketing during the previous year;
  2. The names and addresses of the third parties that received that information; and
  3. If the nature of the third party’s business cannot be determined from their name, then examples of the products and/or services marketed.

 

 

 

HOW TO CONTACT US

 

If you have any question or concern about this Privacy Policy or other matters pertinent to our services or practices, please send a message to privacy@tickets.homeschoolinglife.org.

Is Buying on this site Secure

Purchasing on this site is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • We use SSL (Secure Socket Layer) technology so your personal information (including credit card number) will be encrypted during the transfer to server.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    You are on a secure (SSL) page if:

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" icon will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).